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At Cheap Bud, we strive to deliver a seamless and satisfying shopping experience. We understand that sometimes things don’t go as planned — which is why we want to make our returns and exchanges policy clear, transparent, and easy to understand. This page will walk you through everything you need to know about returns and exchanges for cannabis products, accessories, and other items purchased from our store.
Due to the nature of our products, most cannabis-related items are non-refundable. Under Canadian law, cannabis is considered a perishable good, and for safety and compliance reasons, we cannot accept returns or exchanges on opened or used cannabis products. This includes cannabis flowers, edibles, concentrates, tinctures, and CBD products. Once shipped, all sales are considered final.
However, we know that mistakes or rare issues can happen. If you receive an order that is damaged, incorrect, or incomplete, please contact us within 24 hours of delivery. Be sure to provide your order number, a clear photo of the damaged or incorrect item, and a brief explanation. Our team will assess the situation and, depending on the issue, may offer a replacement, store credit, or another appropriate resolution on a case-by-case basis.
For non-perishable products such as cannabis accessories, rolling papers, vaporizers, grinders, or branded merchandise, returns and exchanges are possible under certain conditions. To qualify:
The item must be unused and unopened.
The return request must be made within 7 days of receiving the item.
The buyer is responsible for all return shipping costs.
Please email our support team at [email protected] before sending any returns, so we can provide you with the correct return address and ensure your request is properly tracked.
If you believe your package was damaged in transit or you received the wrong item, please contact us immediately. We will need:
A clear photo of the damaged item(s) and the shipping package.
Your order number and details of the issue.
A description of the problem, including whether you prefer a replacement or store credit.
Our goal is to resolve issues as quickly as possible. Please note that claims made beyond 24 hours after delivery may not be eligible for resolution.
To avoid confusion, here’s a quick summary of items NOT eligible for returns or exchanges:
We want you to shop at Cheap Bud with confidence. Our returns and exchanges policy is designed to protect both our customers and our business while staying fully compliant with Canadian cannabis regulations.
We are committed to customer satisfaction, and we encourage you to reach out if you have any questions or concerns. Check out our full FAQ page here for answers to common questions about our products, ordering process, and delivery.
Many customers ask: how long does it take to process returns and exchanges, and when will I receive my replacement or credit? At Cheap Bud, once we approve your return request, we aim to resolve the matter within 3–5 business days. Please make sure to include all required details, such as your order number, photos, and the reason for return, to help us handle your request smoothly and efficiently.
For more details on Canadian cannabis regulations and consumer rights, you can visit the official Health Canada page on cannabis laws.
If you’re unsure whether your purchase qualifies for a return or exchange, or if you need assistance, please don’t hesitate to contact us. Our friendly support team is here to help you navigate any issues with your order. Reach us anytime at [email protected] — we’re happy to assist!
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